SECURITY/PRIVACY POLICY

Effective Date: June 14, 2026

Tideline Logistics, LLC is committed to protecting the privacy of your personal information. Personal information is any information that relates to you, identifies you personally, or could be used to identify you, such as your name, email address, phone number, and physical address. This Privacy Policy sets forth our policies regarding the collection, use, and disclosure of your personal information.

This Privacy Policy applies to all personal information collected by Tideline Logistics, LLC when you:

• Use our services
• Participate in any written, electronic, or oral communications with us
• Use our website at http://www.tidelinelogistics.com (the "Website")

We may update this Privacy Policy from time to time by posting a revised version on this page and updating the effective date above. We encourage you to review this page periodically for any changes.

1. Personal Information We Collect

We collect personal information when you use our services, communicate with us, or submit information through our Website. This may include:

• Contact information such as your name, email, phone number, and address
• User credentials used to access our services
• Shipping information, including account numbers, shipment contents, and origin/destination addresses
• Payment information, including credit card or bank account details and billing addresses

2. How We Use Your Personal Information

We use your personal information only as described in this Privacy Policy or as disclosed to you prior to such use.

To Provide and Maintain Our Services — We use your information to deliver services you request. If a service is performed by a third party, we share only the information necessary for them to complete the service.

To Send Service-Related Communications — We send administrative and account-related communications, including shipment status updates, transaction confirmations, security updates, and other service-related information.

To Provide Customer Support — When you contact us with questions or concerns, we use the information you provide to respond and ensure your continued satisfaction with our services.

For Internal Operations — We use your information to analyze, improve, and maintain our services, and to detect, prevent, and address technical issues.

3. Disclosure of Your Personal Information

Service Providers — We may engage third-party companies to assist in providing or analyzing our services. These parties access your information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Legal Requirements — We may disclose your personal information when required by law or in response to valid requests from public authorities, such as a court or government agency. We may also disclose information when we believe in good faith that disclosure is necessary to comply with a legal obligation or to prevent wrongdoing.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Website and improve your experience.

How We Use Cookies — We use first-party and third-party cookies to ensure our Website functions properly, provide a secure browsing experience, collect usage information, improve our Website, remember your preferences, and measure the effectiveness of our marketing.

Other Tracking Technologies — We use conversion beacons, tags, scripts, and pixels to understand how visitors interact with our Website, including button clicks and page visits.

Types of Cookies We Use:

• Strictly Necessary Cookies — Essential for the Website to function. Without these, certain services cannot be provided.
• Functional Cookies — Remember your preferences to provide a more personalized experience.
• Performance/Analytic Cookies — Collect information about how you use our Website to help us improve it.
• Advertising Cookies — Used to market our services to you. We do not allow third parties to use advertising cookies on our Website to market their own services.

Third-Party Cookies — Some cookies are provided by third-party service providers who process your information on our behalf in accordance with this Privacy Policy.

Google Analytics — We use Google Analytics to monitor and analyze Website usage. Google may use this data in accordance with its own privacy policy, available at https://policies.google.com/privacy. You can opt out of Google Analytics data collection at https://tools.google.com/dlpage/gaoptout.

Your Choices — You can enable, disable, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

5. Data Security

We implement industry-standard physical, technical, and administrative safeguards to protect your personal information from unauthorized access or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, please contact us and we will promptly remove it from our records.

8. Your Data Rights

If we have collected your personal information, you have the right to request:

• Access to the personal information we hold about you
• The categories of sources from which your information was collected
• The business purpose for collecting your information
• The categories of third parties with whom we have shared your information
• Correction of inaccurate personal information
• Deletion of your personal information
• Restriction of how we use your personal information
• A portable electronic copy of your personal information

You may also object to our processing of your personal information. To submit a request, please contact us using the information in Section 11 below.

9. Email Marketing Communications

If you subscribe to our newsletter or mailing list through our Website, we will use your email address to send you updates on logistics industry news, supply chain developments, and information about Tideline Logistics services.

• You can opt out of marketing emails at any time by clicking the Unsubscribe link in any email we send
• Opting out of marketing emails will not affect service-related communications tied to an active shipment or business relationship
• We do not sell or share your email address with third parties for their own marketing purposes

10. Carrier & Partner Data

When carriers or transportation partners register with Tideline Logistics, we collect additional information necessary to establish and maintain a compliant broker-carrier relationship. This may include:

• MC/MX or USDOT authority numbers
• Federal Tax Identification Numbers (TIN) and W-9 information
• Certificate of Insurance and coverage details
• Signed Broker-Carrier Agreements and related documentation
• Banking or payment information for settlement purposes

This information is used solely to verify carrier authority, maintain FMCSA compliance, facilitate load assignments, and process payments. It is shared only with parties directly involved in the execution of transportation services and is retained in accordance with federal recordkeeping requirements.

Carriers may contact us at loads@tidelinelogistics.com to request access to, correction of, or deletion of their information, subject to our legal retention obligations.

11. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Tideline Logistics, LLC

Jacksonville, Florida 

loads@tidelinelogistics.com